My bets are that they create a contracting company and put half the techs in the pool, they will be told leave or go to the contractor company. It’s kinda like outsourcing locally. Union is always a target, with renaming the company’s, I suspect they can also dissolve the union, I maybe wrong but some grocery stores have closed for remodel and rebrandinding, and all the employees were gone, the sr ones could relocate to a different store but would bump a less sr persons job, still equates to a job loss, management would consider it a win. Will be a bumpy road for sure, fasten your seatbelts ===> This is a post from thread @8sti+1lt0l2c8. Anyone with similar predictions?
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I agree this is vendor controlled. When I had talked with their level 3 and asked all they could say it is what they always done. Sure I can understand maybe if a new version was pushed out to the systems after the controller failed but if not, no reason to do it. As a level 2/3 for ce’s and seeing your workloads and having calls on hold I would help try to get you on your way and we to. Pizza Hut back office hdu replacement/restore was long. And the Manheim kiosk restores were a pain till we found the issue.
I can respond to the MCD question. When you say bump bar I assume you mean the KVS controller. MCD controls the process, not vendor ( NCR, PAR Tech, Panasonic). I do agree the process is FUBAR, but Cap Gemini has swallowed the Microsoft “kool-aid” to the max.
NCR wants cheap bots. That is all. Example just from my working. I supported a customer yum brands. I was moved into this team from another. Any of you older ces remember that HDU restoration procedure was at lest 2 hours min. After I learned the basics and intermediate stuff i asked a lot of why questions. Most answers were that just that’s the way we do it. I went to the back end software developer with two questions he thought it was a very well thought out question but he would look into it and get back to me. Next day he called and said try this. So I did. After some tweaking pretty much had it to 30mins.
Example two same senerio kinda. Look at McDonald’s. Specifically the bump bar replacing and pushing software to terminal . 1 hour maybe? Take bump bar down, open it up move the disk on chip to new unit. Install and done 15 mins. It not a Mac based system it’s ip. No issues. When asked why it can’t be done this all I get go was they don’t want it done that way. Fine explain why tho. Nvr got an answer. List continues but you get my point.
Looks like First Nation will be used for on site work and the rest of the NCR on site techs can worry about their job.
The facts are the exec team has successfully gutted a 100+ year company, driven down employee morale to a pulp, further reduce the stock price, could not sell a company because nobody was interested, fire US employees for cheaper labor overseas, and have the CEO be the highest
paid CEO in the state of Georgia.
It is clear what matters is shareholders and the stock price matters. You do not matter. Taking care of the customer and employees itself is all kool aid slide talk to make themselves feel good.
When it comes to real life changing topics where people are fired or cut every quarter these guys are quiet. I have more respect for Facebook / Amazon / Google whose CEO at least can admit and announce layoffs are coming. These guys cant even do that in terms of company transparency.
Remember NCR has become a starter job nothing else. Get your year or two in and move on.
They can always increase the work to Field Nation, but those techs are not going to grab all the work available. Expect to work more “off” hours, outsourced calls during the week going to 3rd party and CE’s working more nights/weekends.
Take it or leave it cause it’s the perfect time to reduce salaries and benefits.
So you mean Permond Solutions which I believe Ncr started it or had its hands in it when they outsourced in the the early 2000s. I’ve always said unionized but it is to late now as they going break up or split soon. They will pull what AT&T did when they bought NCR.
Back in late 90’s there was a big buyout of Field Engineers (thats what we were called at that time). Was based upon age, years of service. Many then became contract techs running service calls and doing installs. As time moved on and more smaller customers left, the contractors just faded away. History repeats itself.