Several U.S. firms are rehiring employees previously replaced by AI. Ford rehired 350 veteran engineers after AI-driven quality inspections led to numerous recalls. Klarna rehired customer service staff after customer satisfaction declined. IBM found its AI chatbot could not handle complex HR issues, leading to increased hiring. These companies discovered human expertise, empathy, and judgment remain vital for critical tasks.
https://www.chosun.com/english/industry-en/2026/07/03/RM7ZI7K4ORGU7KTERUCAOLOAQM/