Any others out there who was forced into Total Loss? Seems like there’s a new wave of people every couple of months. Total Loss is a nightmare. I absolutely hate it. So many people are either quitting or retiring once they hit the floor. So many of us are looking for work elsewhere. I guess that was their goal..
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I remember total loss being so bad they had to actually declare it a disaster and use cat workers temporarily. I guess it worked so well they started using heavily temp workers, who made all sorts of messes. Fast forward a decade and they are still at it. Unwilling to lift a finger to retain anyone for any reason, willing to chase out any amount of talent. Now they need you, to leave the job you wanted to help them out, but dont expect a thank you or any considerations. Theyll run you out as fast as they will let you, then beg another working department to guy itself of talent so it can dispose of it within 6 months.
Why is this acceptable on any level though? Why do we have department that are so toxic to work no one wants to stay? why are executives not losing their jobs over this? why have we just accepted its going to be toxic and allow it to exist with such turnover? Why has the metric of "cost to replace people in total loss and prop cs" not been a thing ever?
Why is this allowed? I bust my a-s every day for this company why can i rely on the executives not putting in that same effort?
At least TL is its own segment again. Anyone remember when they tried merging TL into part of the Property/Injury claim handling. That was insanity!
@cz yea my spouse was in total loss about 10 years ago and it really messed with her career goals. She had done well moving up to various positions and she got switched to Total Loss from Express (which she loved). After the force move to TL, she couldn't apply out to Specialist rolls in other departments because she was frozen in the role. As soon as she got a chance to apply out she did to like 3-4 different roles and finally got one.
Its how the company manages "we want less employees since they are a cost and cost is bad see metric" the second theres downtime in another department theyll force a bunch of people into meat grinder claims roles, roles they purposely keep high turnover in, so youll put your time in, hate it like its designed to, and leave. Then the executives can be happy another cost has been reduced, since thats all you are if you interact with the customer.
Total loss was insane 10 years ago, like 60% of the desks were empty due to turnover, and no one cared. They would freeze people in position which meant no transfers out, which caused tons of talent to leave. When i was there they werent forcing other roles into total loss though.
Sadly i saw the actual work as interesting, but it just wasnt worth the horrificly bad, like wage slave meme tier TMs, and the awful SM, some blonde whos still there creating he-l on earth. Work was hard, you were 100% unsupported, resources were bad, and they would get mad if you asked anyone a question about anything, so people just made errors and moved on whatever....
The amount of money that department loses SF is insane, from release fees for shops, to delays in settlement, to however much it costs to continually hire new people because not a single effort to keep people is done. Paying $5k to a sc-mmy shop to release a $3k car was normal....all because it sat in their yard earning more than youd pay for a 5 star hotel.
The health care and retirement cuts are definitely a game changer but I highly doubt you'll get any sympathy from the general public especially after seeing the percentages off auto and fire policies...on top of that retirement annuity and health care all while insurance cost have skyrocketed...I'm also hearing 30-50% income cuts as they push life insurance and cut @20k agents