I saw this nojitter article on Enterprise Calling and it sort of makes Cisco look good. But I think Cisco will drop the ball and continue to cut and move jobs to India and in the end let other companies take over the market.
https://www.nojitter.com/ucaas/convergence-and-evolution-enterprise-calling-0
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Cisco seems to be backing away from Calling to focus on security. They had an impressive entrance into Cloud Calling and they even recently said it is doing well, yet they don't seem understand how to invest in the business or migrate their own legacy users to a cloud offer. It looks like they are starting to milk their legacy Calling cash cows so they can and pour that money into security offerings.
The current Cisco layoff reveals that to the world as they are laying off great Calling technical Sales people. These are the people that understand the customers, service, roadmap, and the outcomes needed and may soon lead the way to migrate Cisco legacy customers to competitive service offerings.
Cisco didn't learn their lesson when employees left Cisco and started Zoom and the world knows WebEx seriously paid the price. Is history is going to repeat itself in Calling?
The entire collab market is grossly over saturated with competitors giving away with other tech
no money in this area now and little left to innovate on unfortunately
this is when divestitures occur
Plan is for Cisco to leave this business and divest of all Calling related HW and SW products in 2023
Smart phones have replaced desk phones, plus most office workers are remote. Desk phones are only good for Call Centers. Cisco Collab is a d-e-a-d horse. So is WebEx.