This is based on actual facts….
In April there will be another town hall to tout the success of ER. They are going to share that we’ve gained efficiencies through reducing the layers of management as well as early successes of automation and outsourcing….hence the acceleration of phase and 2 of ER.
It will be at that point the return to office and shift in where work is performed (in office and HBA) will be introduced as a means of accelerating our delivery of products and services. In short, HBA will become a select group of job families….mainly Ops and Service roles. Those roles will be split between outsourced contractors and employees.