: WWO is managed by a nontechnical leader. This leads to interesting decisions about tools and infrastructure.
OCTO is simply better at anything running the business. WWO really needs to go away.
Tools are changed frequently, even when it's not needed or wanted. Many months out of every year are spent moving things around and looking busy rather than forward progress.
slack, teams, source, social, zoom, SharePoint, miro, the MS Office suite, workboard, and smartsheets, powerbi and sap hana, and tableau and sap and oracle. And a half dozen custom sites like flings, created solely because it takes too long to send a rpa request internally.
Can't forget the busy work. Moving checklists and files around.
Projects to slap a new font on existing reports. Projects changing acronyms. Heck, projects getting renamed almost annually so they look like new projects, and then people change where the project tracking is so no one realizes the latest new thing is really the 3rd attempt to launch something with a new style sheet after no one adopted the project the first 2 times. Some projects are on their 5th attempt. The sheer amount of wasted time is staggering.
There is zero interest in picking tools that work at scale. There is no effort to try to make a process more efficient by design. Rather than actually listening to users, tools are chosen in a vacuum and then everyone else just has to 'deal with the fallout'.
Vault and Source are nearly worthless.
There's no internal source of truth for policy . Old docs are everywhere. No one dates anything besides HR. *Shout-out for good change control for HR.
VMware has excellent KB tools that make it easy to keep content fresh, no one uses it outside of tech support.
Do we really need 4 different training programs?
Spreadsheets for product listings, none of which are standardized. The flashbacks to the late 90's lotus notes feeling is unreal.
Seriously, SAP over Oracle? Who does that for any business with over $1B in revenue? Do they secretly hate accounting and biz ops and IT that much??? And prod ops...what did they do to deserve SAP? Don't get me wry, SAP is pretty, but soooooo much more costly to launch and maintain.
CPQ in Salesforce and the tech support install base- how is it VMware cannot manage to automate workflow around quoting and pricing remains a great mystery in our time. How are rate card rules and click thru agreements for proposals not fully automated at this point?
The obsession with having sales micromanage partner pipeline hygiene directly in SFDC is such a waste of time. Sales ops exists, use them.
The latest decisions to move from Smartsheets to Clickup is shaping up into a daily comedy blog in slack.
OKRs in workboard at a company that makes it impossible to get financial data to do real cost/benefit work. Tie some dashboards and some ryg indicators in here somewhere.
Absolutely looking forward to Broadcom and Google tools just to cut down on busy work related to tools changes.
CPN and associated tools, great idea, too many cooks. WWO needs to hand it all over to OCTO not just stuck OCTO with the finicky bits.
Give RPA a budget. Teach ops to self service scripting
Excellent observation - OP @jkg+1kzJjYRy . But I think that most of us will leave sooner than these issues will get fixed.