While some teams are overstaffed, often with employees for whom no one knows what they are doing, other teams do not have enough employees to function successfully. Will there ever be a balance here?
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it is not about putting an analyst in those positions, it is about the bloat in payroll for analysts , who do not appear to have any understanding of what happens in the customer facing world.
Ive summed up State Farms approach to retention/staffing issues as "We will fix our staffing issues even if we have to drive out every last good employee to do it"
@dqf-sorry but if you placed a 100% of analysts in front line jobs it would not even move the staffing need. You must think there are thousands of analysts instead of a few hundred across the entire organization.
@aga sorry but this is an issue that has been going on for 2 decades. Put all of the people who tell us how to do our jobs in the actual job and many staffing issues are solved.
You have a real fetish for analysts. Or more likely you interviewed several times and never got selected for the role.
No teams in claims are over staffed, we can’t keep anyone we hire. Time to move those pension analyst over to claims, so they can earn their money and actually help a customer.