Is TSS IBM GLOBAL SERVICE or whatever they are called these days. What is the plan for that?
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The big question for me is why IBM did not include TLS, at the time TSS, with the part of the business that got spun off to create Kyndryl. I am based in consulting services but in my role I have worked with teams across IBM, and hands down the most toxic of those was Strategic Outsourcing so I was one happy camper when I saw them spun off into Kyndryl. Meanwhile TLS former TSS had exactly the horrible leader-worshiping a-s-kissng culture that I hated about SO. Will definitely be good riddance when they finally go - can't be soon enough for me.
TSS is slowly fading away and will eventually be partnered or sold off. Every quarter it’s revenue shrinks just a little bit more. IBM likes its profit margin (approx 35%), but as goes the install base so goes TSS. (Intel is good enough) I fully expect Infrastructure to spin off / partner off almost all of scale out (commodity offerings) and focus exclusively on Enterprise offerings (Where IBM holds a monopoly) Yes that means 2/3’s of Infrastructure will go. The remaining 1/3 of infrastructure (eg all things enterprise (products, services, cloud, and TSS) will be absorbed into consulting. You are watching IBM consolidate into what it knows best (Monopoly offerings with a LINUX twist)
TSS was absorbed & rebranded by the IBM Borg 2 yrs ago and did not go to kyndryl etc. IBM GTS Global Technology Services went to kyndryl. The big IBM svcs biz is now called TLS Technology Lifecycle Services and the old TSS is wandering around in TLS. This TLS guy from IBM posted this in LinkedIn 2 yrs ago:
TSS is no more. Introducing TLS.... Technology Lifecycle Services.
IBM Technology Lifecycle Services can help you with support and services to plan, deploy, optimize, support and refresh IBM Systems products, Red Hat, and leading third-party systems and software.
Businesses in today’s complex hybrid IT environment need technical advice and services to take full advantage of new technologies, across datacenter, cloud, and edge, while keeping their existing infrastructure up and running. IBM’s worldwide reach allows us to deliver a holistic set of hardware and software support services that help identify dependencies across the IT portfolio. With IBM as the single source of support from reporting to resolution, clients can dramatically optimize system availability, reduce costs and unburden their staff to focus on business priorities.
Have a read of this white paper about who we are, what we do and why, and how we can help you - then give me a call...
Technical Support Services. Used to be part of the GTS. It provides L1 support services. It will be sold, just a matter of time.