What's like working in TAC? Salary? Stress level?, Growth?, Managers? Metrics?, Case volume? Do you get overtime?, Etc
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I love working in TAC. If you know your sh1t really well, you can cruise along. Problem solving gives me a shot of dopamine.
The hardest part of working in TAC is the constant contact with very frustrated customers and the high pressure to solve problems during calls, sometimes more complex ones. Overall, it’s a good starting job to learn a lot, but it tends to burn people out quickly. Sometimes the workload distribution between teams is uneven. You might end up in a team where experienced, skilled TAC members have left or been let go, but management still believes that a small number of people in that team is enough. But that’s probably the case in any corporation. Overall, you can learn a lot, but many people wouldn’t be able to work as a TAC—it’s an undervalued part of the company.
If you work overtime on weekends, you will be paid $750/day on top of your regular pay. Nice. I always signup for weekend shift every other week. Easy peasy money.
You'll spend at least part your day explaining it's a known bug, no there's no fix and no idea when their will be one. The workaround is reload.
Top of each queue hour: Crack open a cold beer, a crisp brew is basically your brain refresh button. Highly necessary for survival.
End of each shift: a generous tall shot of whisk-y.
Drink responsibly; just reboot the ISR for memory leaks and pretend everything’s fine.
When that phone rings it’s not your mother asking if you want to come for dinner tonight, you’ll be spending hours every day dealing with unhappy pi---d off people because there are problems.
So no stress at all