Will be losing their jobs to the Mexico reps. Panama reps are involved wit Loss Prevention. Mexico reps had to be retrained and new ones have been added. Customers still ask for American reps at times so they still need some U.S. reps but a lot of the U. S. Reps will be fired. I know because I work for the CSC / CRC and we have been told to try to look for other positions in the company in depts believe it or not that are still sending their job to India and China. What a joke this company is.
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They asked the same for the warranty division for transmission in 2022/2023. Everyone needed to find new jobs. By 5/23 all warranty analysts were based out of Mexico and Brazil. Not certain all the other areas did the same, but funny recalls have been through the roof since that decision.
I hope this doesn’t come across in the wrong way but are you sure due to whatever your job title is and whoever gives you information that it’s actually true and not just far off speculation about outsourcing? Which Percepta location are you at
Canada reps being trained to take U. S. Calls now too for customers that do not want to speak to Mexico or Panama employees.