If you're working within S&T, you know how central it is in supporting business goals. But let's get real, some business stakeholders have a bad habit of blaming the entire S&T team for issues that pop up, without taking the time to understand what's really going on.
The thing is, S&T teams are made up of different groups, each with their own specialized role. You've got capabilities, platforms, transformation, digital product, and IT teams all working together to help business stakeholders achieve their digital roadmap. So, when something goes wrong, it's unlikely that the entire S&T team is to blame.
This blanket blame approach can lead to some serious problems:
- When business stakeholders unfairly blame saying it’s an S&T problem, it can create a toxic working environment. Team members feel undervalued and unappreciated, and morale takes a nosedive.
- By not identifying the specific group responsible for an issue, business stakeholders might not address the root cause of the problem. This can lead to ineffective solutions and repeated mistakes.
- When business stakeholders view S&T teams as a single entity, they might overlook the strengths and accomplishments of individual groups. This can mean missed opportunities for collaboration and innovation.
So, what can business stakeholders do differently?
- Get to know the S&T team structure: Take the time to learn about the different groups within S&T and what they do. This will help you identify the correct group responsible for an issue, rather than playing a BLANKET S&T blame game.
- Communicate like adults: Engage in open and transparent communication with S&T teams. Ask questions, clarify expectations, and provide feedback to ensure everyone is on the same page.
- Focus on fixing the problem, not assigning blame: Instead of pointing fingers, work collaboratively with S&T teams to identify and solve problems. This will lead to more constructive conversations and better outcomes.
By ditching the blame game and adopting a more nuanced approach, business stakeholders can build stronger relationships with S&T teams and drive more effective collaboration.