Cisco CX has too many-many of these non-contributing roles:
- Customer Delivery Executive CSE
- Customer Delivery Manager CDM
- Customer Success Manager CSM
- Customer Success Specialist CSS
And many more…. HTOM, HTE…. PMs… sales guys lurking behind…
At the bottom is Customer Consulting Engineer who does most of the technical work helping customers.
Why so many layers digging into Cisco profit? Are they really needed? AI is doing most of the work anyway. Customer doesn’t see te value.
There are 10 Cisco employees on a Customers call typically, with just 2-3 customers. So much waste of everyone time, zero efficiency.
Is Liz listening? Jeetu?