This is a short titled "AI Customer Support" about companies realizing after trying to replace customer support with AI that it can't do the job:
https://www.youtube.com/shorts/xV5IaJU5DL0
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Cisco needs to “try” this a convenient cover to layoff/fire their bloated employee count by like 30,000.
Considering Cisco can't even deal with much of it's own customer base and relies on partners unlike many of the biggest tech firms, they're doing well on revenue per employee:
https://www.reddit.com/r/Infographics/comments/15o5i31/tech_giants_revenue_per_employee/
When I was there Cisco was spending far more than 67% of their development budget on bug fixing so a 33% cut would leave negative money for developing new features. Much of what little money that was spent on development was completely wasted as projects were abandoned to move whole teams onto bug fixing brigades.
The time to streamline the work was decades ago before Cisco p00ped out IOS-XR, NX-OS and IOS-XE. At this point what's left after deep cuts wouldn't have the talent and skills to step up and Cisco will just further aggravate its customers which is why it's been losing market share.
Cisco needs to “try” this a convenient cover to layoff/fire their bloated employee count by like 30,000. You don’t just do that. So that’s why AI is stepping in and honestly Cisco needs a halving of about 30,000 if we’re all being honest which means layers of management gone, a teammate or yourself being effected, but in the end Cisco would definitely operate better
Just have to wait for that next gen AI that is always 1-2 yrs away