If you work in these call centers you are in jeopardy of ending up jobless next year.
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There are 2 CECs in Albuquerque. Menaul which is referred to as Albuquerque, and Jefferson. Menaul is the first center in the nation, and I believe it is the only Site where T-Mobile owns the building. It makes zero sense for them to close the Albuquerque Menaul Center when T-Mobile owns the building, therefore the overhead is extremely small in comparison to others, which are on leases. Menaul is also the 2nd smallest of 18 Centers. Jefferson is a large center that is on a lease, and likely has a much larger overhead. Jefferson would make sense, but not Menaul.
We never saw this coming! Shouldn't we get at least three fair warnings? This came out of nowhere. This company is horrible, they set their minds on something and they won't back down. Our Colorado Springs office has severed our company well, now they wanna save some.cash and relocate it to NY.
It’s happening, the jobs are being moved to Rochester
Did a massive amount of digging and was told by 4 different leaders that the Colorado Springs center was not going to have the lease renewed, they had not heard about albequereque yet, they also said they don’t have anything to do with the NM call center so they wouldn’t know regardless about that one.
That’s not true. No call center has been approved to close. No call center will be closing. You guys are completely lying and just trying to scare people.
approved the closure.
Heard today that the Colorado Springs center is closing.
We got a call center?
The Colorado center has the crappiest, most hateful leaders of any place I’ve ever worked at
Can confirm that I also heard the Colorado Springs center is closing in 2023
The Albuquerque is a horrible place to work live. I quit and leavings that he-l ho-e. Worst job and is like diabetes farm where people give up on life and works at T mobile.
- Which Albuquerque center? You do know there are two, right?
- Jefferson just signed a 5 yr lease and is breaking ground on expansion projects for the building. If it is closing, someone forgot to tell the folks in charge of the money.
It’s happening in both centers and everyone who works in each center should just plan for it. It makes me sick to think that T-Mobile keeps doing this but it’s best if you work in either center to make plans now so you don’t end up in a bad position financially when it happens.
The Colorado Springs call center is the most corrupt and horrible center of them all.
Dish's main office in Denver area, so I would recommend to apply at Dish to continue help the community.
I got fired back when I refused to vaccinate in April…. Glad to see this awful place is shutting down
most jobs in call center is to deal with customers, and most customers is d-mb and have no idea of phone/network, so what do you expect to learn from being work in a call center.
Cat is out of the bag. Leaders in the Colorado Springs center are talking about this exact post today. It will be interesting to see how they lie their way out of this one...
You guys get a center?
I'm not in the loop when it comes to the Albuquerque center but I did indeed hear the Colorado Springs center is closing next year.
I am a community expert in Colorado Springs asked my manager straight up if this is true. They said that it’s been in the discussion book for at least 6 months so that is actually really scary to me.
Not only is there not a path out of call center. They’re about to funnel retail through call center and bottleneck it even further. If you are frontline you are replaceable rabble.
What is the career path to grow as in call center. Do not fool your employee and customer. Think about it. Why don't we have a call center in Bellevue Washington? Think about it.
Colorado Springs call center is not going anywhere. This is the same bluff Verizon has be threatening for years. Name one wireless company with acceptable customer service, that's right there is none. Go ahead Verizon, keep threatening to close us down, we will all be on the floor laughing! What a joke!
"I got fired from the Colorado Springs center over a bunch of leaders trying to cover up for some dirty stuff going on. I hope that center closes! Disgusting"
LOL - OMG what happened? Same thing happened to me? I brought up that a guy on my team was adding lines to accounts without permissions and 2 weeks later I was canned
approved, it is better to close it to free our employee.
The Colorado Springs center was the worst place I have ever worked and I worked at McDonald’s at one point so that is really bad. I hope this post is right and it does close
I know how you feel, it was bad when I working there. do not understand how do we keep loyal customers.
I got fired from the Colorado Springs center over a bunch of leaders trying to cover up for some dirty stuff going on. I hope that center closes! Disgusting
I work in the Colorado Springs call center and am part of the management team.
They didn’t directly say we were shutting down, but said if performance did not improve that the lease for the building would not be renewed… which basically sounds like the call center would shut down or move entirely.
Americans to lazy and entitled to run efficiently call center. Better to move to Mexico than corrupt India.
Mike here, I am planning to move all call center to Philippines and Mexico Indian.
This is COMPLETE nonsense. The idea is to reduce calls with digital advancement, shut down the overseas customer service, and have all internal Care. I have heard multiple leaders talking about this. There is no way that they are closing down any of these call centers.
Haven't heard about the NM call center closing but have heard about the Colorado Springs one shutting down.
Colorado Springs employee here. I do not care about our customers anymore since leadership change their mindset now to do more politics than doing business. I am ready to go anytime.
Unionize asap.
Colorado Springs employee here. Please fire me and give me severance Lol.. I can't take it anymore.
Someone just texted me this. All I am going to say is that I worked in the Colorado Springs call center until last month and we had meetings where we discussed this exact subject.
We were told that unless our site stopped performing poorly that the lease would not be renewed.
I can't speak for the Albuquerque center but the Colorado call center is an absolute disgusting mess. Something like 20% of all HR complaints at T-Mobile were from that call center in 2020.
I heard the Colorado Springs call center is closing as well. It's been in the bottom 3 centers for like 2.5 years now and has a long history of complaints against management. I think upper leadership is just done with the drama that keeps pouring out of that office.