Maybe this will sound harsh and certainly not a popular opinion, but I think that many people overestimate themselves and think that after they leave this place will completely fall apart. Moreover, sometimes it seems to me that many here even wish for it to happen.
Those who say that SF has lost its way - what are your arguments? Or even better, what path do you think this company should follow?
12 replies (most recent on top)
What I'm saying is if you perceive a person needs help, offer it to them. Don't name call or immediately jump to conclusions that most likely are NOT TRUE. Don't be a pUnk.
These people are good neighbors. Section 8 level maybe.
@1dad-YOU are the only one saying every person for themselves. You are seeing, reading things that are nonexistent. Conspiracy minded much?
@1czo. Ok...every person for themselves. Let's see how long society lasts with that. Mental illness is the first thing people conclude and then shun a person without getting to know them. Then, those same people are upset when a person does something stupid instead of helping them before they do it. One way requires an open mind and heart. The other is quick to the trigger, causes more divide, and the end result is catastrophic.
Jumping from “we are all replaceable” to mass shootings and no regard for humanity causes me to question your mental health. If people were not replaceable every business and institution would collapse as well as society.
No wonder we have mass shootings. No wonder we are in a world of hurt. No wonder the world is in chaos. When people say people are replaceable, they No longer respect humanity. Once that happens, there is no longer rule of law nor peace. All about me and to heck with you is evidence of a failed business and a failed society.
The sooner you realize we are all just replaceable cogs in a giant machine.....everyone is replaceable.
OP: Bravo....Bravo. They have absolutely nothing. We need more like you in this great corporation. Send me your info. I feel someone is due a promotion.
They have created an adversarial relationship with claims staff. Stop that!
You must not work in claims. All the segments are severely understaffed and most are on mandatory overtime.
Path forward. Increase the employee’s wage, this will help with hiring and keeping quality employees. Get rid of micro managing and the competing metrics some metrics are good. However it becomes a problem when you start to have metrics that compete with each other where if you do well on one metric it will negatively impact the other. Get rid of the external claim handlers, they just cause more work for the internal employees. Retaining your internal employees will help with this and better benefits will help with resting them. Also quit farming out certain claim segment employees to other segments to handle things they have no experience in handling, ( injury and pip mpc seems to be the segments they loan out the most, both of which are already understaffed themselves) much like with external employees this causes a lot of rework for the employees in that segment which will negatively affect their metrics, this causes some claim handlers to just continue to pass it along because fixing it will effect the metrics to much till it comes across a ch who will fix it.
First: Lost its way. The company no longer uses the analysis it once used except when the matter gets to litigation. SF has leveraged too much technology to do away with the human aspect of business. Quantity does not and never will result in quality. Never has and never will. Yet, they continue to sell themselves as premier and they also sell the focus on the customer. Truth is customer always wants personal service in contrast to a machine unlike they push the numbers to say customers don't want that.
Secondly, the company was appreciative and recognized each person who made the day to day contact with the customer. They no longer do that in a metrics driven assembly line mentality. They have pushed this beyond reasonable by taking away benefits and giving management excessive bonuses who don't make 1/100 the contacts with the customer. They need to stop focusing on competition and do what they were always the best at. I perceive them now as a dysfunctional family.
I could go on and on but when they consider their processors and claim specialists as minions, sc-m, and rentals etc., those are weeds in a lawn that need to be sprayed to promote healthier growth.
Depends on where you work, most claim segments have turnover that SF has never encountered in its history. It will be interesting to see the impact of not having a pension will be on the new workforce. All the kool-aid drinkers that use to support every decision SF made are mostly gone, now it’s just leadership kissing bu-t.