Walt Bettinger and his team of sycophants have been drinking at the trough for years at the expense of employees. Several years ago poor investment by the firm led to severe financial issues. Staff already underpaid were severely affected with 70% of already low bonuses while senior managers and Bettinger still paid themselves handsomely rather that taking responsibly for an issue they created.
Very little if any advancement opportunities. Salary structure that doesn't nearly keep up with inflation. Wage growth has been negative in real terms for years. But for many they are caught in the trap of this meat factory.
The firm attempts to lure young college kids to man the phones in dead end roles. Hopefully many of them realize it before too much time has gone by for those who let a decade go by unfortunately, they get trapped at a firm that is rife with false promises of career opportunity. I always felt embarrassed by the year end review process, minimal bonus and merit increases for many long and (foolishly) loyal employees. Schwab speaks out of both sides of their mouth. Rarely delivers on promised opportunities and rewards politicians that create processes and procedures that are merely smoke and mirrors to superiors that have no idea that the subordinates that run teams and departments below them are merely delivering meaningless facts and figures. It reminds me of a Monty Python skit where the "Administrator" Goes in to an operating room and the Doctor rolls out the Machine that goes "Ping". The machine actually does nothing but the administrator (Senior Schwab management). says " Oh wonderful I see you are using the machine that goes PING!"
These meaningless progress reports and processes do nothing other than irritate the teams as they realize that their useless self serving managers are merely managing up to an out of touch clueless management class that also could care less about the staff and health of the firm.
I have worked for several corporations over my career for me this firm was the worst. These are my observed opinions and experiences some may, and certainly are free to disagree.