Who runs tableau, specifically myservice? Have they been laid off? Why has the data not updated?
Entire departments rely on this information, the fact that we are a call center and pushing to be lean, it’s mind blowing that someone still has a job when they cannot consistently make a program work. Is it a Schwab thing? How can we improve if we cannot see our last week/month performance?
My team is losing confidence in STS and leadership at Schwab, because it doesn’t make sense to be held to metrics that are hidden.