By June 30, 2025 - Customers below the 200-seat minimum must terminate their subscription term without penalty by providing Avaya written notice.
Effective June 30, 2025, Avaya will no longer deliver or support the AXP service bundles with Avaya Voice Recording (AVR).
Effective March 1, 2025, Avaya will remove third-party messaging integration with X from the Social Media Direct Channels feature.
Avaya SIP Trunking and Avaya Communications APIs (CPaaS) Discontinuation of Service
Veiled cost-cutting? Cloud hosting is expensive, there's fewer people to support, etc, so dropping low seat count customers could save dollars, or free up dollars. Who knows how that works for strategy.
I worked AXP support and can tell you than 95% of AXP customers were less than 200 users. There was a very small number that were greater than 200. By small number, I mean less than 20 customers that had over 200 users.
In this context, what do they mean by AXP? Not just the “public” cloud solution, but all subscription customers also?
Considering how they where forcing all the smaller custs to axp, and are now dropping them, And dropping call recording . Makes me suspect they will be shutting the lights off by end of fiscal 2025
Avaya are dead
RIP
A fools game.
You can't cherry 🍒 pick your market and expect the ideal customers to want you.