They have 291 stores when they filled for bankruptcy and only closed 1 store. The only reason it was closed is because the shopping center was bought out. You have to close under performing stores, adjust hours to when you have shoppers in the stores. Reward your staff and not with a $4 per person pizza party. Close down for Thanksgiving including fulfillment. Close early on Major holidays. You have to Appreciate your works because they are your front line to the customers. Staff your stores for a true customer service. Boutiques have this down most have the owner in there working with staff they give service. Find your identity and stick with it. The pandemic changed a lot of things but they need to decide if we are a department store or a closeout store.
@hzj+1jh6pXAB makes a great point.