If looking towards brilliant basics, this may be a place to start. This does not make it easier for the rest of STS to provide service to Schwab business units. This dept generates more work, spreadsheets, emails and reports. Something is terribly wrong there.
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STS is horribly missmanged. There are no leaders. Something has to change.
McKinsey needs to start with letting this entire dept go, and moving critical admin resources to teams actually delivering work to the business. The PPM process is grade school analytics and decisioning, the Clarity implementation is worst experienced, and an attempt to understand TCO is pointless in the approach taken. Why do we settle for C players in this MD area?
McKinsey is going to have their way with STS.
Totally this! Long time STS here. This entire organization needs to be flipped and started over from scratch. Yes, a lot of people need to and will lose their jobs. This has been going on way too long. If I'm one of them that goes then I leave with a nice severance package as long as they don't mess with that before the ax falls.
McKinsey is going to have their way with STS.
I&O hired a director in operations that knows next to nothing about computers and only leads pointless meetings where people could ask them to look into things the underclass at Schwab wasnt comfortable asking about. People would ask about fixing awful processes, how to get around all the red tape application teams put up, or how to improve some insane process some other tech director is married to. Anything of value was never fixed because app/process owners are able to tell you to f off if they cant do something or dont want to work with you. If you've ever needed a web cert, you know how bad this company is with tech.
The company should not be only investing what we can do for our clients or those who assist clients and advisors but also in tools to run the company. Clarity was a great start but we need more for efficiency. Spreadsheets are not the answer plus so much room for human error.