Stress was the initial post so I'm responding to that here.
In my Claims workgroup there are no fewer than 4 people trying to get into a different department and out of Claims, and who one cries at work regularly, one that is going on health leave due to stress, my fricken hair is falling out and despite taking 8, 10, 15 hours of overtime weekly, typical inventory is over 370 claims.
Managers continue to measure performance under massive inventory the same way they would if inventory we're ACTUALLY manageable. There's a movement afoot for people to stop picking up extra hours and just let the trainwreck happen.
How is it SF celebrates their record breaking 2 million new auto policies and doesn't hire? Agents are calling in directly to try to push their insureds claims though by jumping the line.
"Wat and see it's goin to get better". Apparently it will not get better,new hires are mislabeling mail and caught Demand freakouts. ok well rambling now....