It is very strange to me that we are both “Allstate” products, but handle claims totally different. No roof process in Nat Gen/Encompass- if you have an Nat Gen/Encompass policy- you can get a new roof with 4 hits compared to Allstate 11 hits. Seems odd that a company would run claims totally different. I bet an attorney could really make an issue of this in litigation. Also, really no standard when you have to set a reserve. Agents use to say Encompass had great claims, now they say it sucks. Going down hill.
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NatGen and Allstate are run completely differently. The purchase is not that old. NatGen is in place to protect the dear old Allstate sharejholders from the riskd Allstate paper does not want on those books. You know, whatwever works to make the numbers look good for the quarter. Like in early 2022, Allstate would not take you for auto if you had a month lapse but if you had no insurance and bought a car you could get a line 10. This bumped the first quarter numbers up alot. That program ended and was never talked about again.
No wonder so many Allstate customers are so mad about their roof claims. I am not an adjuster (thank goodness) but everyday the calls are complaints on the settlements of their claims. The entire process from beginning to end doesn't seem very user friendly at all.
And to poster @OP+1izSIDWR - Cleary you have never worked in claims. It has nothing to do with our customer service skills and everything to do with the people making the processes. People who have no idea how anything truly works and won't listen to the people on the front line. Also some customers who have no idea how their homeowners policy works and thinks homeowners pays for regular upkeep of their home.
What does this have to do with layoffs? Everyone already knows the claim department is horrible. That has nothing to do with roof claims and everything to do with human interaction skills which are sorely missing