The RMBC staff that were able to stay in the reinvention are the same experienced RMBC people I worked with for years. They are key in helping here in the uS. I truly enjoyed working with them as an LSP. On another subject similar to above the process for LSP is really giving the we don't want you anymore vibe. the writing is on the wall. The Avaya phone system is a disaster for exclusive agent offices. The phones are diverted away from the offices. The phone traffic has gone down over 50%. The online quoting platform can take a cutomer from start to finish in five minutes and knows license vin date of birth address, yet advisor pro takes 30 seceonds to load page to page. then errors after errors. Now Allstate bought NATGEN. If a customer does not qualify for Allstate auto it redirects to natGen for the customer to buy online. LSP had process in place for retention. DASH has been around for years but WORK ITEMS were faster and efficient and you can close it when finished. Now you have to run DASH, see where u left off. Dont miss anything. They keep tyaking away process that made exclusive sucessful because they hate us now and want us to give up. Ive tried being positive and I provide service like family to every customer but they already complain about phone system hanging up on them, drop calls. end rant :(
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I work in agent chat as an agent advocate and agents really need help interpreting the auto and home policies. We get on average 2 chats at a time asking about anything from excluded drivers to Medpay and PIP to mold and peril inquiries on the home side. We service all the agents from across the country andWe’re in demand. We’re licensed adjusters and there’s no way Pune will be taking our jobs due to their unfamiliarity with the policies from every state plus with licensing .
I think asic is needed for agents that don’t know anything at all…ya know, the ones that clearly sell insurance for the money and don’t put in effort to really learn THEIR job. Cindy basically said that since we aren’t on three chats at once consistently throughout the day that we are over staffed. I could see them keeping more tenured people longer than others. I couldn’t imagine taking chats from this bat crazy agents for $10 per hour, absolutely not! So just imagine how chaotic it will be when underpayed employees of the vendors jump ship.
To the last post. Let's be honest. 30 - 40% of agents don't understand insurance and won't listen. I don't mind agents that are newer and don't know but willing to listen. However, you get agents for example that a driver has 3 dui s and you tell them the driver has to be excluded and they bind the policy anyway. Then when it's rejected they pretend they don't understand why when we can see the chat history when we told them it doesn't qualify if the operator is rated and are upset. Another example, is they will sell milewise and don't have the customer plug in the device and get upset at us that they are charged 40 miles per day. That's on the agent they don't know the product their selling. Don't get me wrong. 50 - 60 percent of agents I love working with and helping. They listen. If they make mistakes they learn. I will give you this. If most agents actually learned their product and rmps and resources ASIC and RMBC wouldn't be needed. However that's not the case
Both departments have been useless for years. My guess is if the do decide to keep them, it will be a mere skeleton of what they are today
This is op - Thanks for the heads up for both. I believe both of you. Chat is so automated allstate going to a vendor sadly makes sense. If they will only pay $10 per hour I'll take the severance and find another company to work for. That's only half of what I currently make
With the mass communication that ASDU was given during huddles this week it is clear that the majority of us are getting let go with some transferring to employees of the vendor that will be taking over agency services with outsources staff from Mexico and Asia. Underwriting is going almost full automation and AI with no agency service provided. Nearly all of underwriting to be cut. Word is vendor pay will be around $10 for onshore transfers from Allstate with bare minimum benefits. All should start happing early 2023 after the current vendor employees complete training and are in transition doing the work for 3-months. Cut ASDU employees that are cut and not transferred to the vendor will receive a much longer than 60 days notice before their employment ends and will have to be expected in work standing and metrics to receive severance. CCC will be handled similar. This is all from a home office director in Illinois.
ASIC and RMBC will no longer be a part of Allstate after the latest phase of TG is implemented. Both departments are being fully outsourced to a vendor. You will no longer be an Allstate employee if you are currently working in ASIC or RMBC.
You will have the option to interview for a position with the vendor, but positions offered by the vendor will be at a much lower rate of pay and most benefits, like PTO, will be drastically cut, while others will be eliminated entirely.
The vendor plans to keep staffing at a minimum. The goal is to drive down costs and keep profits from the Allstate contract as high as possible. They will phase out a large portion of the workforce with no severance (again, you will no longer be an Allstate employee) in order to meet this goal.
Severance is still up in the air. Several options are being floated around, like having stricter tenure criteria to qualify. The 2020 layoffs were expensive and with poor performance in the recent quarter the goal is to double down on TG and keep costs as low as possible.