For the last few years Claims had been made to work mandatory OT just to keep claims above water because of all the staffing issues. Most employees have been under pressure and have worked hard for the last 2 years. People are tired and burnt out and the way SF rewards their employees is by giving “some” employees August bonuses while making the other employees feel like their hard work doesn’t count, especially over these last 2 years when it’s been rough for everyone, but yet send out a “phony” email about how much they appreciates everyone”s hard work, (cough, cough).
The question is why are we made to work OT or put in any extra effort when the work of “some” is clearly not valued. SF can use you to work mandatory OT, but these same people are not good enough to receive a bonus for the work they put in as well. Management always wants to bring up ratings, but ratings mean nothing. From what I’ve experienced its never really about your performance most of the time its about who “they”collectively like and who you have as a Manager & SM. When you ask about ratings you never seem to get a straight answer. It appears that ratings are only used when convenient or if they are trying to justify or deny you something. Example of this would be the bid. Before the bid, was told its based on seniority. but as soon as the schedules came out, it’s suddenly based on ratings. So what incentive does that give people that have years with the company and cannot get a decent schedule. SF projects this image as if they are the “Crème De La Crème” of Insurance Carriers, and never want to be wrong when called out. Looking at some of the post on this platform, the narrative and excuse will always be about an employee being “disgruntled” but only a fool would believe that it’s just about a disgruntled employee. I’m sure if an independent survey was done by present and past employees it would tell a different story, especially now. The amount of people that I’ve witnessed leave is shocking and speaks volumes about the company. It can't always be about a "disgruntled" employee, alot of it has to do with how employees are treated, especially by certain Managers.