I have very good word that a few underperforming sites are not having leases renewed in the next year. Those jobs will all be outsourced or moved to low cost of living areas. I was told by not one but 2 different high level leaders who are fed up with the company that this is going to happen.
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I was in 3 meetings, all 3 meetings brought up the Colorado and Texas as being the main ones they want to not renew leases on.
Probably in TFB under Callie. Those are in places like Austin, Dallas, Denver, Las Vegas. Makes no sense to operate centers in those big cities. The ones in Consumer under Freier are already in low cost areas like Alabama, rural Georgia, Maine, rural Kansas, rural Missouri, Oklahoma, etc. Most of those are some of the lowest cost places to operate in the nation. They’re trying to get more call volume to the US call centers too.
Maybe it’s the TFB call centers being closed.
That’s not true. There are no call centers being considered for closure. You are completely making that up.
What sites are in scope?
I heard Today MS wants to cancel the Dallas call center before they build it. More jobs to Philippines 🇵🇭 yay! At least they speak very good more Better English there.
Reston will be gone next year.
Yup. I heard at minimum 4 call centers will not have leases renewed.
Can't continue to have 3 HQ type locations (Bellevue, OP and Reston). I think one of those 3 needs to go.
I'd assume they are referring to call centers as retail stores churn like butter.
What do you mean by sites?
If they are underperforming what is the issue?