L-S folks and L-T folks equally hated the "new" TMUS. I have spoken to many on both sides and both sides mention the same hatred points. I have heard L-M blame L-S just as often as I have heard L-S blame L-M. It's all cr-p. The blame lies with MS who became the fearless leader at the time of the T-S merger. MS is not the leader JL and the board thought he was.
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This whole thread is why all the capable Sprint Legacy folks jumped ship shortly after the merger. The absolute sense of entitlement from Magenta Legacy and the downright ostercizing that Sprint Legacy were subjected to was insane. While TMO folks were allowed to "fail up" into positions of middle management, SPR ICs were demoted to eat the turds that consistently rolled down hill. TMO Legacy treated SPR folks like second class. Y'all need to take a very long look in the mirror and ask yourselves why you are in this position. Layoffs are never fun but now you are getting a taste of the consequences of failing up too many horrible ICs into management.
Don’t worry, T-Mobile will be begging another company to buy or merge with them soon enough.
Whoever mentioned Nextel is correct. Sprint did ruin them.
I find it comical that anyone thinks this company was ever "uncarrier". "Uncarrier" is and always has been just a marketing plot. T-Mobile has always been one of the most corporate and toxic companies out there. Sprint wasn't much difference. I can tell you from years of experience that T-Mobile has housed some of the most incompetent employees for years. People that can't even comprehend basic functions of their jobs.
Sprint was a terrible company and the leadership did not deserve to be saved by T-Mobile. The racist and incompetent middle management wouldn’t even be able to hold down a job at McDonalds if fired. I suppose it was easier to attain their spectrum and customer base but they probably should have let it fail then buy it much cheaper in bankruptcy. I do know all the credits being issued because sprint customers are used to getting something free, are causing an issue for leadership in the call centers.
Actually, Sprint operated very lean FTE wise for a company of its size. Their main problem was debt and poor investments in WiMax, not investing in the spectrum auctions, Nextel and some earlier missteps.
None of those things was the fault of the individual engineers or rank and file workers.
The two things TMO brought to the table was the ability to market their services and a deep pocketed benefactor to build out the network as it should have been done initially. I think the conversation would be very different now if Softbank had actually invested billions into spectrum acquisition and network buildout, instead of futzing around with accounting weirdness in place of investment. (e.g. outsourcing network operations to Ericsson, mortgaging the network infrastructure and spectrum to meet debt obligations instead of spending that kind of money on network build).
It's just so sad. And weak.
Persistent, traumatic grief can cause us to cycle (sometimes quickly) through the stages of grief: denial, anger, bargaining, depression, acceptance. These stages are our attempts to process change and protect ourselves while we adapt to a new reality.
- People who don’t know any better and will work for less. They’re less skilled but that is irrelevant.
- People who were already great at cramming and scamming customers and making a quick buck. Especially at a market and district level.
We are no longer trying to be the Uncarrier. We are trying to USE the goodwill of the Uncarrier brand to squeeze out as much profit in the short term as possible. That’s also why all of these “customer and employee satisfaction” initiatives SAY a lot but don’t actually DO anything.
You are correct, the Sprint employees are making the company a horrible place to work. Have you asked yourself “why” yet? Did you notice that when the merger happened a lot of TMO employees were bumped up a level. The Sprint employees coming in the door were all bumped down a level. This was to account for pay and bonus scales as the two companies merged. But, what you didn’t see, middle management and individual contributors that were bumped up, used that as leverage to move on from TMO. Many of the executives did too. The stock over the last 5 years has been rocketing to the moon and after pocketing a nice chunk of change, the people who made the company a great place to work moved on in their careers to do things they wanted to do. Many went to bigger companies like Microsoft, Amazon, Google, etc. Some went to start ups, but the end result is the same. The middle management and most of the individual contributors that remain are mostly Sprint. They couldn’t leave, their Stock options for the last 5 years has been hammered to dust. They took a step down in title. They are unhappy working at a company that crushed them and eliminated the brand many had been at for 20+ years and most of that time in the same position. They don’t care about TMO and it shows. Their company culture was horrible and they are ruining TMO’s. But they can’t and won’t leave unless they are purged. Many of the practices that are being stood up are remnants of Sprint, like outsourcing and hiring vendors to do operations or digital work. TMO is done spending money on trying to stand that up in house. It’s all about shareholder value now. The reality is, TMO knew what they were doing when they branded the company as “The New T-Mobile” internally. Because this isn’t the same company anymore.
Sprint is ki----g this company - literally - the best of the best jumped shipped when the merger was coming. The ones that stayed were unemployable anywhere else. Terrible decision - and now they gave them the reigns and told them to run the ship in Finance and other departments. It's a complete mess.
Sprint ki---d Nextel - they ki---d their own company, and they're going to ki-l T-Mobile. Even the Retail side acknowledges the lack of solid Sprint Leaders... We should have let them go - and reinterview for their jobs - and kept the people we wanted to keep. SMH. Sad to see such an amazing company ruined by Sprint.
Please stop attacking old sprint people. Everyone knows the only reason we bought them was to get their customers and some good spectrum. They are largely unemployable elsewhere and we are stuck with them until there is a good reason to get rid of them like the current recession which might be the silver lining behind the recession after all.
It’s like a cancer where they shoot the patient to save the cancer.
Obviously you don't know the players in the Tmo game and what they've been told to do. You've got the personna they show in gatherings, but not the goals of how many FTEs they can have, how many stores they must close, and the call volumes the CSRs must take each day. If you're thinking that I talk to customers so I'm invaluable, think again, the customers would rather self serve, but the systems have sucked so bad its been impossible to jump through those hoops. Not for much longer.
Post ID: @ivf+1ijOiYEo
For some reason DT has decided that they want the cancer of Sprint to take over the organization of T-Mobile in the US. Goes to show how stupid DT is. They're not satisfied running German communications into the ground, but they have to run US communications into the ground as well.
Well genius, Tmo didn't buy Sprint for its poor organization or business practices. It had some great people, but as a company it was circling the drain.
Give away the 2.5 spectrum, then, Einstein.