A new tech center in India does not send good signals to the US based folks.
This will save $400M but what about process, quality, itd.
It'll be hard.
I would not be surprised if people start to flee soon.
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have seen it time and again. Companies move not just expenses but their heart and soul off shore when they send jobs overseas.
Along with the jobs goes access to ALL customer data - to a foreign country.
America is driven by quarterly profits and those jobs being move spend their income in india.
Is the call center going to India?