Is claims still a skeleton crew full of ECR’s?

Just Curious the title is basically my post, I left about a year ago to pursue something way different than what I was doing. When I left it was an absolute dumpster fire of call backs on claim errors, and policy holders obviously finding those discrepancies not too happy they were getting or got short changed. I was running out of vocabulary to even explain how common sense mistakes were made. Even had customers finding the mistakes and being their own adjustors, it was honestly kind of embarrassing to even navigate those situations, and a tad embarrassing I was force associated to it just through the same job/employer.

The thought has been living in my head rent free, and was informed by management numerous times they were hiring/training to combat the issue. I never saw or met a new CA or CS.

Just curious if anything changed at all.

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Nope, still a dumpster fire.

I feel like they only hire to fill seats that are empty now, with zero consideration for the insanely high turnover, or the fact that many new hires quit quickly after hitting the floor due to the terrible, and half-asssed training

Worse if anything. They are almost done with their total claims reorganization, and they are nearly complete with their dream..... A claims department no human would ever want to work in.

Associate jobs compete with fast food and low skill retail work financially in the hubs.

Hard working and capable employees are dumped tons of work, making them not want to be here, and making it very obvious to the rest that going above and beyond has a real punishment at state farm.

Executives have managed to select a small handful of metrics that will make everything to appear perfect and wonderful, and so the issues that claim handlers endure are not known, not cared about, and not even on their radar.

State Farm still acts with a huge employer ego towards its handlers, like its the State Farm from the early 90's and before that was more or less a dream job for life, and its nothing at all close to that anymore. So there is still managerial push back to "complaining" and "being negative" so your handlers just sit there taking it until they can leave...which most do.

Hiring two for one and still doesn't keep pace with the work volume. At least it's an acknowledgement half will quit within 12-24 months.

@ezt+1hNjXUHl considering 9-10 of them will stay longer than 12 months, I made a good decision.

My demand pool in injury just had 8 CS hit the floor not to long ago. We have another 12 CS starting training, what’s that tell you ?

Claims is still a skeleton crew and always will be.

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Is claims still a skeleton crew full of ECR’s?

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