The train has left that station, folks. Essentially every service and support function for customers and agencies will be vended. Don’t believe me? Your Allstate benefits support? Now at a ‘near shore’ vendor. How about CCC Unlicensed? Headed down the same path in the next 2 months. ASIC? Same. CCC Licensed? Onshore vendor. What about the coveted ACS (rebranded ISC) going to a near shore vendor. Underwriting you ask? INDIA. Claims FNOL will be vended off shore by year end. ALR? Sold.
So, sit back and ride the wave until severance is dispersed. We’ll be lucky to have a job a year from now.
Just wait until our agents, customers and stockholders react…. Saving a few bucks by offshoring American jobs. Allstate better brace itself for a serious retention hit. Just because near shore vendors are used, don’t think for a second that your dirty secret won’t quickly come to light.
You know what’s going to happen? Too far to the left (pun definitely intended) - agents, customers and stockholders will react and Allstate’s most senior leaders will question ‘where did we go wrong?’
Listen up, Julie Parsons - you are the only one who can stop this disaster. Shame on you for choosing your paycheck over the livelihood of thousands of fellow Allstaters and Americans!