ism had to happen to flush out those b-ms who work in the stock room who come in a dodge 90 percent of what they are supposed to do . I worked with a b-m in the back and runner and he wouldnt run at all and said " oh i have to unload a truck" which should of taken no longer than 1 hr hes doing it for 6 hrs so he doesnt have to run.. Now hes on the floor and he cant hide no more.. he hates it...
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Can anyone attest to it taking an HOUR to offload a 15-20K unit truck?? When? Where? And how can the rest of us sign up to work there also.
ISM happened because Macy's needed to justify paying the employees 15/Hr company wide. Don't thave to worry about hiring more people than necessary and of course a good way to weed out the laziest who they can't just fire.
ISM had to happen because of the workforce. Simply put Macy*s had to catch up with the times. Most retail and 'service' industry's have a 'one stop shop' where employees are cross trained to run a business. A basic example would be if a call in happens then someone else takes over the role and fills in the gap. This isn't knew in the industry at all and most organization's have done this in one form or another. Business 101 college courses of operational logistics will speak to this process.
It was bound to happen and should have happened a long time ago to keep up with current demands such as online sales and deceasing staffing levels. It is change and it is human nature to fight against it. It's also normal to lay claim that 'it wont work' or 'we will go backward' to the 'old way' as it's the easy route to go negative. As I said it is a normal business choice this isn't a off the charts or charting new territory.
Now I know this will get a high number of thumbs down. Except cross training has been happening for years. I'm not preaching that this is a silver bullet nor that it go down in flames. But it is here and here to stay.
"Support Diva,"is your bad attitude toward your fellow coworkers really that necessary? Why are you letting Macy's pit you against colleagues? And why say something like "barely literate register jockey"? Working on the sales floor is not as easy as you think. And let's face it, most support colleagues, especially receivers, don't want to deal with customers. Customer service is extremely draining when you're screamed at all day from managers and customers alike. I'm not in sales, I train people, and the fact of the matter is, we don't want receivers on the floor anyway, though we don't deny their physically difficult work. At the same time, don't discount the difficult work of sales associates. They do a lot of physical labor too when they have to run three departments alone. Hate Macy's the company and your store manager, not your coworkers. You're just letting Macy's win.
This person doesn't have a clue about what it takes to unload and process a truck. Yet doing it when its 90 degrees + with no air conditioning or 20 degrees with just barely functioning heaters in the back dock areas. The trucks are loaded floor to ceiling. You have to knock stacks down to unload and hope they don't crush you. Don't let some barely literate register jockey tell me how hard their day is when im at 60+yrs old and a female at that unloading from 6 am to 12 then my jerk of a boss let's us eat our lunch how nice of him. Some of those boxes weigh 30 lbs plus so STFU you don't have a clue mo--n.
To the previous poster:
Please don't assume that the person who originated this thread works behind a register. Given his/her poor grammar (and obvious lack of proof-reading), I can't believe they would work front of house. Sounds like management trying to "blend". I do work front of house, and while it is no picnic dealing with some of the dregs of society that currently shop our store, I do have a keen appreciation of how much work goes into getting the stuff off the truck and onto the floor. We don't have anywhere enough staff and ISM is not going to fix that. Best of luck to you and your co-workers and believe me, those of us front of house do appreciate all you do. Please keep an open mind about what our workdays are really like out on the selling floor.
You obviously have never unloaded a truck. A truck could have have up to 2000 cartons that need to be cut open, sorted by area, unpacked, either hung or folded, plastic stripped off , security tagged and sent to the floor. This operation can take up to two days for a crew of 6 or 8 to complete. All of this plus delivering bags, picking up hangers, unloading supplies plus whatever else needs to be done to keep these run down stores operating.
So before you start judging the dock or stock people I would suggest getting your lazy bu-t out from behind the register and do a little bit of work rather than just standing all day doing nothing when you are in between customers.