The daily beatings continue. It is clear that those of us that continue to tolerate the vitriol that spews from the mouths of this company's most senior leaders have issues. On a daily basis those of us that interact with the likes of JCS, MM, TK, SMW are made to feel like we are the cause of the company's problems. Most of the people that directly report to those senior leaders are looking for jobs buts many of them keep believing that things will get better. They are fools.
Sitting in on calls with someone like JCS is best expressed as watching an episode of RHBH or Law and Order. Accusations, belittling, passive aggressive commentary, all aimed at making someone feel like they aren't good enough to shine her shoes. People have given up trying. They go to meetings knowing that it doesn't matter how hard they worked there will be something wrong. The best option is to do as little as possible since the outcome is the same as it would be if you put in any real effort.
When the history is Xerox is updated some future expert will point to what we already know. The death of this company came when leadership stopped caring about their employees, stopped believing in Teams, stopped trying to support the people in the trenches.