Can any of you blue bleeders or HR reps tell me one positive thing transformative growth has done to benefit our customers?
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It is convincing them slowly but surely to find a new carrier and that certainly is a good thing for them..
And the investors bought into that garbage plan.
Truth is Policyholders and agents are leaving in large numbers
I do not think it was supposed to help customers. We were told the company’s overall goal is to be The Cheapest. If customers want cheap, they will get what they pay for. The service from Pune is so atrocious, once those lured by cheap rates get a taste of it, many will leave. In droves. However the vast majority of insureds never have a claim so they will stick around. That is the goal.
It’s made Tom and Glen several million dollars each. That’s a win for them!
It made them realize that they don't need an agent to buy insurance
It only took 2 1/2 months to get a simple 1 car accident claim settled. Our claim department is horrendous.
Given many a reason to move to a different carrier