For the last year the big hush hush in service has been treating Lexmark like it's royalty. A tech must be on site for the Lexmark call event if they DO NOT have parts. If you have 6 Xerox office machines down and a Lexmark call that simple needs preventative maintenance, guess who is going to be waiting? Sucks to have that X... Be sure to let your customers know we value other brands customers before our own.
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None of my Xerox accounts can get supplies due to everything being on backorder. So maybe that will help reduce the service calls. (Only slightly exaggerating)