Remember our 2018 scorecard. Are We Meeting Our Culturual Objectives After Three Years?
Empower People To Make An Impact
(1) Prioritize integrated business objectives over "siloed" functional targets.
(2) Use our full scope of accountability
(3) Push faster decision making to the right level
(4) Actively challenge and eliminate unnecessary reviews, approvals, steps, etc.
(5) Appropriately balance speed vs. precision
(6) Focus on business objectives other than processes
Be Bold and Innovate
(1) Set bold, aspirational targets that we might not achieve
(2) Ask, "What did we learn?" other than "Who is to blame?"
(3) Actively reward / promote based on innovative initiatives, "above and beyond"
(4) Consider difficulty of targets and celebrate risk taking when evaluating performance.
(5) Focus on upside reward as much as the downside risk. Pursue risker opportunities.
Grow talent and ignite passion
(1) Discuss performance based on strengths, contributions, and courage of conviction.
(2) Value views different from our own, promote a wide variety of styles.
(3) Provide stretch opportunities.
(4) Promote diversity
(5) Have open, candid conversations.
(6) Regularly ask for and provide constructive strengths-based development via feedback.
Engage our customers and the outside world
(1) Understand, measure, and consistently deliver on minimum customer expectations.
(2) Connect each employee to the customer.
(3) Deliver excellent customer experience.
(4) Prioritize time to engage externally.
(5) Proactively engage others to anticipate / respond to external trends.
(6) Listen to, proactively engage key customers.