If you read the complaints on consumer affairs retail for BBB it is the truth. They are always boasting “Omni always “ I don’t think so after dealing with angry customers in person and on the phone who are so frustrated calling overseas to try to get an answer.
If they seriously believe in Omni they will fix the 1 800 number and bring better products into the stores to get back the respect that is lost. BBB is now a sad story of something that once was great.
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Regarding OMNI- the on hands and POG locations in OMNI do not match what is in Web Apps. This is a recurring issue. OMNI frequently requests items that have zero on hand in Web Apps, resulting in the order being sent to another store and customer’s order is delayed. OMNI also requests more quantity of an item than what is on hand, resulting in a high number of split-shipped customer orders.
For example, a beyond plus member ordered four boxes of Kerrig coffee and they received them in three shipments from multiple states, one of which was expired which brought her into the store. Why are we split shipping small orders, BY DESIGN ?
These are some core issues with OMNI that are beyond the store’s control. To the gentleman who is calling out “lazy employees”… is corporate aware of these issues? Are fixes and solutions in the works? Sounds like you’re saying corporate is under the impression that OMNI is phenomenal. If those functions worked it would be closer to phenomenal.
What would really be nice is if we leveled up to the industry standard and invested in distribution centers. Distribution centers allow for better quality control over the shipping process, packaging standards, and would eliminate used items being errantly shipped.
That would allow stores to keep SFS orders to a minimum, using them only as a strategy to get out of discontinued product, not shipping out active product, or even worse, advertised sale item product that customers are coming in to purchase and store has shipped the majority of stock to fulfill SFS orders, again, BY DESIGN.
So no, OMNI is nowhere near phenomenal.
Serious feedback, I’m not a corporate goon or a complainer I’m just a manager with this company who wants to make things better for my store, my company, and my associates… I agree that there are some posts heavy on complaining and there are probably some things in some of these posters stores that they could be doing better, but saying OMNI is phenomenal and that all issues are at store level execution is FAR from the truth, and if the folks at corporate think it’s phenomenal (like yourself apparently), they need to wake up and start actively working on solutions.
I know you are all over these boards so I eagerly await a constructive response.
the only omni always our company provides is outdated and malfunctioning technology. make sure to explain to the customer when beyond store doesn't load for the third time that you have to wait and count to 15 so it can connect to another server until IT upgrades the servers in 2 or 3 months
It’s gonna be a joke in a couple weeks when earnings (lack of) are posted.
Our stock price is no joke! It reflects our strong leadership and strong results. The only problem with Omni is when the lazy employees, probably the ones posting here, do not follow the process, The system is phenomenal and the only breakdown is in store process.
And they gloated when Linens and Things went under