Anyone on here part of the first wave of new SCO registers and if so, how is it going for your store? Do the customers like them? Has the hardware and software been reliable? What have been the issues you're having? Do you feel they are offering any benefit to our customers or better yet, the associates/supervisors/managers?
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The way our coupons work with the $ off’s and % off’s, we are getting called constantly because people can’t figure out why it’s not taking both. Anything that has a hard tag or spider wrap, an associate has to come up to remove it. They are credit only, but the software allows for cash back lol. It charges the customer for the cash back and doesn’t give them anything. We have caught multiple people who are not scanning items and there is no telling how many more are getting away with it.
In contrast, I haven’t heard a single customer raving about the self checkout.
So it’s true they want more SCO’s!! 🙄😑😨 we just got remodeled but nothing has been addressed to this yet. However now knowing this it could make me more expandable on days. (Sigh) I hope I can find a better place soon :/
Yes, I remember being one a front end dept manager having to stand on the dreaded X. I suppose they would leave the one cashier in the box for returns and people who don’t want to use SCO. I just imagine it would be a nightmare for that person, answering the phone, catching people for conversion, watching for theft, checking the person out in front of them and listening to the customer from SCO yell at them because they don’t know how to push the button to call for a manager. You are right though, these corporate people have never worked a day in their life in a store and will do whatever looks great on paper, nevermind how it actually plays out.
To the person that said not necessarily…..that’s not how this company thinks. They would say the manager can come up when the customer pushes the button that says they need help. Way back we used to have front end leads that used to oversee the front and would respond to key turns and overrides. Then they said we didn’t need them, but still had the system that needed key turns for every little thing. They don’t take those things into consideration.
To the poster that said we could eliminate the cashier - not necessarily. Too many people that can’t figure out how to follow simple directions and need help. That same cashier that sat in the box open to close would have to oversee the SCO
If we didn’t have to staff a cashier they would cut our hours by 33%