Our hours were cut by 400. We have no staff and the ones scheduled are calling out due to Covid. The few customers we have are angry that there is no one on the floor to help them then when they get up front they have to wait forever to get rung up. It’s really bad. I can’t blame them for just ordering stuff online.
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The DMs at BBB are trained in seagull management. They swoop in, po-p all over everything and fly away.
it certainly seems that DM’s are the ones that make or break the stores and overall morale. ours shows up once a month or so to walk around for an hour and criticize things he told our store to do the last time he was there; to be clear, not criticize that the things weren’t done or done wrong, but specifically the things we were told to do
“Yes, do all those things. It’s what you are paid for, Thanks.”
Think I’m calling out.
Happy New Year everyone!
Our store hours went up. Our DM said she was giving us more hours so we can have better sales.
Yes, do all those things. It’s what you are paid for, Thanks.
Since I’ll be the only floor associate in the morning, should I help in store customers, put away freight that’s been sitting for several days, pog overstock so we can find it later, pull orders or respond for back up?
Hours would only be cut if your store was not making sales. Get out there and sell to earn your keep. The smart SM’s figure this out and always have enough hours for their stores.
As a SM I can say this is indeed true.32
Not true!? Maybe the “old” vision was customer service not anymore. Wake up and see the reality!
This is not true. Bed, Bath & Beyond is a customer focused company and this would never happen.