Really? You didn’t see this coming?
5 replies (most recent on top)
Is ANYONE outside the St Louis team surprised? The outsourced folks have no idea how to route tickets and fix issues! The proof? Number of really angry customers.
R = resolution
MTTR = mean time to repair or mean time to restoration.
what's a matter???
metrics....
you know it's our fault for not training/providing better documentation/etc.
W hats MTTR?