I keep getting recommendations to apply for either their Assistant position or UW roles. Is there any benefit for working in Auto than Fire. Are the systems still outdated?
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If you think the technology from the 80s is bad, just wait til you see PolicyCenter and SFBilling. You’ll be praying for necho.
Stay away! While it may be slightly better than Claims or CCC, it’s still terrible. They use technology from the 1980’s to do their work and the metrics are getting ridiculous. Also, I know several people who have been in underwriting for years - which makes me wonder if they’re stuck and having a hard time being allowed to leave. Because I can’t imagine many people wanting to stay in that department voluntarily.
no! stay away from underwriting & claims. worked in both over last 2 out of 8 years. either will suck the life out of any decent person with all the cold-hearted, power abusing, barely competent "leaders" (* i have always avoided using that term because the people in those roles can't lead me anywhere.*)
It honestly depends on where you are coming from. When I first started over 5 years ago it was pretty good but now it sucks! Micromanaged to death and all about numbers. And even though things are moving to policy center I hear that's just as much of a cluster.
If you come into underwriting, you'll be using outdated programs for awhile. Policy Center is slowly rolling out in various ways, but existing policies will remain in outdated systems until the end of time, probably.
If you are coming from claims, Underwriting will be a breath of fresh air. Fire and Business Lines seem better than Auto, and smaller products have more freedom than larger ones. Time off is easier to get, and I've never heard of anyone being denied moving to a new role.
It's still not great -- it can be very metrics-oriented, the training keeps getting more hands-off, and upward movement is uncertain (particularly for a para, since most areas don't have a pa3 role).
But it's not claims. That said, Contact Centers are always going to suck and there is a big divide between Contact Centers and Production in that respect. A lot will depend on your FLL as well.
Most of the time, I'm treated like an adult, and while I've often been overwhelmed in the past couple of years in particular, I like my job and the department.
Claims, UW, CCC are all the p-on departments that have high turnover. I would not suggest it. You become their worker mule and micromanage to death. UW is just as much of a mess with implementing ECRM, policy services and SF billing all into one. We already know about claims. And CCC they are exporting all unlicensed reps to third party vendors and making licensed reps part time only to avoid paying the benefits.
Every time I call underwriting I have to wait 10-15 mins so I’m sure it’s not anything different from claims.
Want a cushy job? Become an analyst and help give tipturd the info he needs to continue job cuts and ruin customer service. You’ll be safe until another analyst is tasked with cutting your position.