Ok. We went from a 9PM close to an 8PM close then back to a 9PM close. Why anyone thinks that making the store hours (big ticket) a moving target does anything other than confuse the customer, is beyond me. I get the staffing issues. But this is a free standing big ticket store across the parking lot from a mall that closes at 8PM during the week. The mall has fallen on hard times, the main door there is a mess, and no one comes in after 8PM at any rate. Our outside lights and vestibule lights come on after dark, despite several work orders, and after the main door lights across the street come on. We look like we're closed for that 1/2 hour anyway. It would make more sense to mirror the mall hours of 11-8 during the week and follow their weekend hours.
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Oops! The store hours went back from an 8PM closing to 9PM yesterday, but someone forgot to tell operations. Our lights went out at 8:12, but there was not a single customer in the store at any rate. A few phone calls later, and the lights came back on at 8:36PM. We sat around until 9PM. Not a single customer came in, but had they driven up to the store, we looked dark and closed. Not good.
Customers are incredibly confused by the constant hour changes. They don't even know what time we are SUPPOSED to close, let alone come in to shop for "extended hours." Look at the sales traffic, pick the hours that are best for each store and just stick to it...I don't see how that's so complicated....oh wait that's because it's Macy's where we have layers upon layers upon layers of middle management who are completely disconnected from what actually goes on in the stores :-/
We should not open before 10 am and close after 9 pm any day. We will have extended hours of 9 am - 10 pm for an upcoming One Day sale. We still don’t have enough workers with overlapping shifts between the hours of 11 am - 7 pm when most people shop in the stores.
So, staffing was an issue last week, but when we flip the calendar page to Feb, now there are no staffing issues? Brilliant. I'll be happy to work until 9PM, if the mall that we are associated with didn't go dark at 8PM. I wish that we were busier!
I agree on the hours but based on the stores I’ve been in, most need cleanup meaning selling floor, stockrooms, etc. I always hear complaints about not having enough staff to recover but utilize the people you have and make the store as presentable as you can. As a customer I don’t like walking through messy aisles in stores.
Cuz they hired too many people in our store and we were one of only I think 5 stores to reach 100 million last year and then go over that figure. But it has been dead lately.
@gsv How can you be a top performing store when you have "NO" customers and you are all just standing around "trying to find work to do"? I agree the hours don't make sense.
I don’t understand it at all either. We have NO customers at all even on weekends, there are barely any customers at this time, so why with the late closings? They should have changed it to 8pm permanently. I work in a top performing store but even we have no customers and so many employees that there is nothing to do anymore. We are all just standing there trying to find work to do. Another miscalculation from the top at Macys, hiring too many people and then now they have started talking about cutting hours and positions and moving them to other places, so why did you hire all these people after Xmas and even have a hiring event in January? They don’t know what they are doing that’s why it is like a rollercoaster.
well its simple.. its Macys which never made sense nor will ever ! get used to rollercoaster ride