The strategy Allstate has been pursuing is actually very similar to the one that was used back in the McKinsey docs but another angle. They know that people are more likely to walk away the more frustrated they become. What is more frustrating than dealing with someone that doesn’t know what they are doing and/or in India who has no clue and involves a language barrier. At the moment we are hiring people with absolutely no experience and many who have No business being in front of customers or estimating. Customers are being dr-g through the mud and our top talent is getting recruited in record numbers.
So yes, we are transforming from a top tier, high quality product into a low cost garbage service of a company. Do yourself a favor and look at our board. They are after only 1 end goal. $$$
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If you think Allstate had a top tier product then you don't know sh-t about insurance coverage.
Allstate pays less and works their claims folks harder. Expect a huge number of people to keep leaving in 22.
The thing that is mind boggling, is they clearly know claims is/are struggling and nothing is truly being done to ease things up & improve the workloads.
Post some “event pay” options for those workers to get paid OT to fall even more behind. Lol
More impossible to meet metrics coming down the pike.