Claims, what do you think about the old CIR (customer interaction review) team coming back? Your TMs will no longer be able to cover your lack of initiative or incompetence.
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The floggings will continue until morale improves.
You can’t terminate some one that has left . This information won’t be a secret.
Great you will be terminated shortly thereafter. One thing about attorneys they will sell out a claimsperson in a heartbeat.
Attorneys are going to love this, now they can get all the recordings of every conversation with their clients. I’ll make sure to tell them there are recordings for them to use . I hope SF is setting up the resources for these requests.
Executive pay is not going away or going to change. Stay and be miserable seems to be your only choice.
It doesnt matter at this point. SF is so under staffed across the board they need everyone, even the people causing more work than they complete. If SF ever held everyone to the same standards, there wouldnt be many left. Also consider the reputation the company has for the worst training in the industry is setting up new hires for failure. So for many accounts of horrible workers, much of that is likely the result of "hire anyone" paired with "crash course them through training to get them live asap" due to the understaffing for executive bonuses/ cost metrics (cost metrics that wont account for massive losses due to insane turnover and employee errors due to poor training).
Reality is, SF doesnt hire, pay, or train for quality results. Those who can are so incredibly over worked, with many leaving in hordes, and so under appreciated (no your emails saying you care doesnt work and is offensive its so phoned in) that they are effectively looking for reasons to bail....this would probably push them out as well.
Nothing is going to change until executives stop protecting their bonuses and pay on the backs of the front line core workers. It all ties into using six sigma (which caused GE to be short term profitable and then destroyed them long term) and metrics as a means to show great work while hiding the major issues at play.
It’s a quality assurance team. They complete file reviews on behalf of your manager.
It was disbanded years ago but they are bringing it back.
I’m not familiar with this team. Is this a good or bad thing for the claims roles?
That’s exactly what it is. “You didn’t update the different drivers gender”.
Another red mark on your metrics, just like that.
Considering I didn’t even know what the CIR Team was, absolutely nothing. Feels like a team telling me I didn’t check 20 boxes in ECS or use “tools” that can’t rival “The Oregon Trail” in technology or ease of use.
I love it.