This place is so desperate for employees they are literally hiring anyone with a pulse! Could be a test to see how customers react to the literal worst claim service before they move it to India! Word is out. First time in my career I have appreciated contractors, body shops, and PAs as they are getting the word out and driving home the message that this is the absolute worst carrier in the business right now. If you are looking to work here let me just give you a rundown. Minimal training, you will be expected to work literally @ double the claim volume as the industry standard. Pay is low compared to competitors. Management is overworked and has unmanageable head count so don't plan on having someone hold your hand. You will deal with conflict EVERY SINGLE DAY as our motto is to pay minimally and let them supplement for what we know is reasonably owed. Work/life balance is non existent. Senior leadership is as detached as they can possibly be and have no idea of what our customers say or how our employees feel (as if they cared). PTO program is pretty good, but you will need every freaking day to keep your sanity.
Record attrition of not only our top talent but also new employees who have no idea what a disaster they are getting into. One senior leader even acknowledged that attrition rates had not even made it to Tom Wilsons desk! WTF? How?
Look elsewhere unless you are looking for some minimal training and to obtain a license on a corporations dime. Then get outta here!!!!