As the holiday season approaches, I somehow get sadder about what happened to this company. I remembered what the holiday season used to look like here, and now unfortunately I wonder if more stores will be closed by the end of the month.
Could the decline of this company have been mitigated, if only the management had been a little better?
For a minute the nook competed with the kindle and it was a real choice which to buy. In my area, the nook was the content device for library downloads so they must have had the contracts with the towns.
Website stayed amateurish, prices were always higher than Amazon for the same item, the loyalty card was a waste of money & you were pressured to get it, employees in my region were (are) unpleasant, unhelpful and surly, and it felt flat to shop @ B&N. No reason and you weren't supporting an independent bookstore so why shop there instead of Amazon?
The revolving CEO door, the bad managers promoted, full timers thrown out to save a buck on insurance.really bad .com , all attributed to this once prestigious company’s slide into nobody cares anymore.
They were doomed when they came out with that cr---y Nook too late to the market. The atmosphere was bad with constant threats from upper management to sell that piece of junk and that membercard which everyone knew is a huge ripoff.
It was so much fun before they promoted the worst managers and now it will soon be closed forever.