I'm not defending Xerox, but our industry is falling apart. All of our competitors are in as much trouble as we are. It's a simple case of the world changing with the times and the ones who can't adapt getting discarded along the way. No management, no matter how good they might be, would be able to prevent our inevitable downfall.
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Would be more successful to transition their revenue model from copiers to HVAC vs IT.
The ones that are in the worst shape are the bank-owned or private equity roll-ups that didn't quite make it to a public "event" before Covid accelerated the inevitable. Many are struggling at best to transform their revenue cycle from the traditional copier model to IT services.
Lazy service techs? Yes those techs that have to eat sh-t every time xerox makes a mistake and leaves it to them to mend the pieces for the customer. The techs that had Lexmark, Brother, HP, and other devices dropped on their lap with garbage training with no notice and no raises. The techs that have to cover more territory and eat a higher volume because of understaffing. Oh. Those techs that have to deal with a parts shortage, garbage SNOW, field engineers that are useless, managers that are overwhelmed, poor documentation, poor work stations that freeze and can barely handle service documentation because it's the bottom of the barrel economy devices. Those lazy techs, right? The techs that still had to go out and be on the frontines during the pandemic. The ones going into nursing homes, hospitals, schools, and emergency clinics during the worst of Covid. Ahhh yes. Those lazy techs that get greeted with emails every week telling them how poor their metrics are even though 80% of those numbers are out of their control. Hey guess what? You are now on call on the weekends because you are a lazy tech.
Go sc--w yourself.
How about the lazy service techs that don’t show up to work on time.
Well, here in Novi the inept sales and service managers accelerating the downfall. It's like a race to the bottom with these clowns.
I think the 5-letter competitor, mentioned above, is also in bad shape. The 15 letter competitor, I believe, is do-g better then both 5-letter competitors as I see it.
The fact of the matter is Xerox given their wealth of talent and assets should have been better prepared. Instead their fat over bloated management chose to ignore. Now they are caught up trying to cut everything that once made them great …They are eating themselves..Too bad ..
Yes, industry is having unprecedented challenges. But aside from maybe one other 5-letter competitor, no other company has positioned itself as horribly as xerox. Often copied but never duplicated.
Even before the pandemic the market was shrinking due to digital. Consolidation is inevitable. The question is, which of the sinking ships will absorb the other sinking ships to get a bigger piece of the market.
Xerox collapses when nobody is buying 5000+ copy machines for their empty offices. Shocking.