I have been fighting with them for 2+ weeks to rollover my 401K. 6 phone calls, each gives different answers. Oh, I need two days to liquidate this. Oh, I need two days to liquidate that. Oops, we didn’t consider this or that.
Finally on last Thursday, everything is liquidated and they promise me my checks on Tuesday. There was a fractional ESOP share they needed to liquidate since they can’t transfer fractional shares. I asked the rep if that would slow things down, he swore I would get my check Tuesday.
Called today, guy lied. Takes two business days after the day you liquidate. Now I don’t get the checks until Thursday. After I bought non refundable airline tickets and hotel reservations, and the brokerage house I am using had all these people coming. Fidelity took no ownership and even admitted I was told the wrong info, as they had listened to the recordings. But refused to budge.
Just a FYI