Xerox threw in the towel regarding service and quality …, Shipments are all that counts ..
7 replies (most recent on top)
How many companies have that philosophy of “customer first” nowadays? It’s more like:
Board of directors first, then shareholders, then chief officers, then customers, then executives, then the dirt, then the worms inside of the dirt, then finally you at the bottom of the totem pole.
Pecking order!
Considering we stopped giving out that award to directs in 2003 Id say its long gone and a bastion of the long forgotten past. I don’t understand the point of 3/4 of these posts. Get ur head out of the sand. It’s not going to go back to the way it was. Eva.
And it was Customer First when the neck-beards decided to put a Java GUI on the production controller?
Now working for a current Xerox customer and they absolutely cannot believe how much the service and support sucks. Contracts on multiple production units are going to be cancelled with zero chance of the business being saved. Take that for what it is worth.
That only works with continued revenue growth. As sales keep declining then you have to reduce your costs which in this case meant giving up on customer service.
Outsourced ! You get what you pay for.