I know people who are drowning in work and I know those who barely have anything to do all day. This is not that they don't want to work, they're just able to finish everything within few hours. This is all in the same department. How is this possible? Is this on managers who have no idea how to properly delegate and divide work? Or is it something else? I'm genuinely confused and curious.
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Some people are assigned more work than others, but management tries to hide the fact that their programs are sh*t and don't work. So the ones who are inundated are compared to the ones that don't get as much and are called out for not having time management skills. I was in claims and I was getting 2 sometimes up to 4 claims in a day as a rep adjuster and my coworker was getting a claim every day or even every other day. The manager pretended like this was not the case and behind the scene, she was taking from adjusters that were getting twice the amount of claims and assigning them to the employees that were getting less to make the numbers look like the claims were being distributed evenly. The thing is that we were getting new claims and the employees who were not getting the same input were getting transfers that were already worked. "Time management skills" my ba--s#ack!.. whoever said that is a ret#rd!! pure and simple .. nothing but id--ts and blue kool aid drinkers at this company I swear.
One thing people aren't mentioning; work is unevenly distributed within the same department. I know this is true for a fact.
On my own team, there are people who are assigned multiple claims with multiple issues throughout the day, even after the "cutoff" times, while others see half the assignments, if that.
It’s a cluster. Different roles in the same auto unit plus some of us have to help out those who are behind with their workload . I agree with those that say we need to work only 40 hours a week with an hour lunch . The workload is designed for a 60 hour week
I agree with the other comments in this post, but want others to recognize there are outliers.
I sat next to an individual that would complete all of their work every day prior to 10am. The rest of the day they spent squinting at their iPhone seated at their desk.
The company is trying to get some of the folks to quit and are doing things to make it happen like increasing work load. That’s how Allstate does business.
I think it's a combination of everything you've said already. We have some high performers that are highly motivated and organized and they'll always outwork their colleagues. We have other people that do the bare minimum each day and nothing more. We have still other people that can barely use their computer and are completely disorganized, and those are usually the people behind.
Managers are just the same. There are some wonderful managers who know exactly what their direct reports are doing each day and what's going on with their team. There are others that are the complete opposite and and are disengaged.
Anyway, it all comes down to accountability and holding everyone to the same standards. And, in my 10 years at Allstate, that's one the thing the company is terrible at doing.
Some people are better at time management and have a solid base of organization skills than others. Without those 2 skills, some drown at their desks.