I have not checked this site since March 2 2020, when HCL eliminated my job, along with many others. After being notified in March 2019 that I could work for HCL or be terminated, I decided to use the next 12 months to prepare for retirement. I came to Xerox in 2000 in an acquisition Xerox made. I spent the next 19 years in service support, from training technicians, to eventually technical phone support for A4 products and some specialty products. I know why Xerox outsourced, because I was making 75K and working from a home office with the nice Xerox benefits. If you don't like your job or the company you work for, then find a different job and company. I am fully retired and do not miss the day to day cr-p that I and my co-workers had to deal with from management for the last 5 years of employment.
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: @5rmr+1cLzNLGw My biggest failure as a webster employee was getting people to stop thinking ‘it won’t work’ or ‘this is the way we’ve always done it’. It was like beating my head against a wall while I was on fire.
Once Mama Xerox put their tentacles into other divisions outside Webster it was all over. There was no reasoning with their bureaucratic nepotism driven management. It had to be their way or no way. Mama X ruined or closed many successful operations in order to preserve their own.
Well, I retired over 2 years ago from Big X in Wilsonville after 40 years. As the Triage Team lead, who discovered and developed the Triage Process I think a big cause of Xerox's failures fall on the Xerox prima-donna's in Webster. I was involved in years and years of high level meetings trying to drive change and get Webster to embrace many of Wilsonville’s best practices, but before they would hear anything they would flat say, "It won't work" and shut down everything. I'm not talking about management, I’m talking about the people that were assigned to the projects.
They would not embrace change. Upper management knew Xerox needed it and painfully wanted it, but wouldn't or couldn't fire the people that were causing the roadblocks.
So my guess is the only real way was to get all new employees and let someone else manage the workers, just like Xerox did in Wilsonville by out sourcing A4 field service to contractors (CompuCom) using Triage.
So I think looking back at a company that I loved to work for for so many years, Xerox's biggest problem in years past was they wouldn't remove people that caused road blocks to change. They were to nice.
I thank God for letting me work for Xerox, it provided me and my family with a great life, there were challenging times, but life in general has challenging times. It's more about where does your strength come from during those times.
Mine has been and will always be Jesus Christ my Lord an Savior and I can't wait for heaven where there won’t be any more Craziness.
Good choice. I was at xerox for 36 years. I found a new job and retired last year and took my lump sum b making half what I was making at xerox but I am much happier and stress is almost non existent. I’m
Much happier now
Chicago area was not a lot better. Everyone always on conference calls ( long before covid) managers would never call you back, with only some exceptions. You were completely on your own A-Z. Traveling hundreds of miles every day. It amazes me all the bad decisions being made and never any accountability. Anytime I hear of anyone making it out of here, I am so happy for them. Yes they deserve it.
Wilsonville managers were the worst. Not sure how you were able to put up with that cr-p. Nothing but numbers nazis and control freaks.
You were not making too much. Xerox has instilled in us we are making too much. That salary falls in the average of a RSE. This is why when people go elsewhere they are making more. The timing worked out for you congrats and enjoy your retirement.
Quality and accountability count for nothing in todays Xerox..Hear it everyday from distressed customers. Yes, it is sad to think what has happen to a once well trained service org.
I was your last interim manager.
I could not agree more with your assessment of the A4 team’s experience in the exit of your service support.
The Wilsonville team was excellent in their support, demeanor and professionalism during their tenure and more than graceful in their exit.
I’m certain the business within a business reality of the A4 support business is STILL not realized.
I can assure the entire team that the customer experience in this business is not, nor can be, what it was.
It’s a very tough position to replace all those years of experience with new people and some computer screens of tips to try or what to do in all of those unique processes like “hot seat”.
Oh yes, the A4 business was/is a “treat” to support- even the phone system to reach you has its own crazy rules that no other support team follows.
I’m happy to read that at least one of you have had a successful retirement/separation from the big “X”.
I wish that for every employee past and present.
I see it’s still a layoff heaven while the upper management team gets paid the millions they are clearly working so hard to earn…..I still shake my head over how things changed and continue to go downhill.
What a place….it’s so sad.
I agree and second everything that you said. Very well stated. Glad you made it out of that craziness, good for you.
Well played. 👍