Thread regarding State Farm Insurance layoffs

Quality is no longer in focus

Why? Why is this company loosing every sight of quality? Leadership should perhaps address how significant this is for damages to reputation. SF seems to satisfy less and less the expectations of most loyal customers, and leadership does nothing about it. It is sad in which direction this company is going.

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| 1951 views | | 14 replies (last July 3, 2021) | Reply
Post ID: @OP+1bvNSbYS

14 replies (most recent on top)

Quality has not been the focus for decades... Old, dying company who abuses it's employees.

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Post ID: @9hex+1bvNSbYS

@xhx-ouch! Must be hard to sit after that spanking!

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Post ID: @1ymq+1bvNSbYS

@hdv. I can tell some stories too bout married women Analysts in Systema that moved up by flirting with every man In The division or project that will make her look good. She (and other) use the Indian staff and externals to do her work and make her look good. She makes her goals on the backs of others. For decades.

MC is one. ET “software dev now”. Stouts her community involve my and great SF job (and wealth) and how she raised her family. They unknowingly Knew she was leading a double life amd while cheating on her husband with several different folks at several different times. Men Analysts play the same game. They all look clean but .... they hide the real behavior and habits

Like others who do this type of thing (rural community ladies especially) she was not smart enough to do her own work & Knows how to smoosh (with Management) and Indians and vendors. She ( like others)has little real life experience & clearly has not worked too hard to get her raises and titles. Knows what she can to get pay grades increase and act like some community and SF leader - easy money for folks like this.

She (like others) got externals fired after she slept and flirted daily with them & then now promotions & raises and bosses others around like she’s the queen of ST. She was never let go during vivify. Not sure why. Should have.

Lotsa sleeping and flirting by the lazy bu-t kisser women. (directors too) They are ones that never got asked to leave.

The Directors (especially women ones knew amd are in on it all or just d-mb/act innocent like they know nothing. Protect their “own” and do similar stuff.

Sickening whole others did the real and hard work amd they exploited and used people to finish projects and get recognized. . Same issue with many many “progressive” men.

Sad. Has it changed? Clearly not. Just worse. Same people. Same fraud show. Still getting ahead in systems and ET. They promote and give opportunity to d-mb cheaters. Try it if your wanting to make a move up at SF. Directors work that way.

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Post ID: @1wkf+1bvNSbYS

@xhx-ok show off that large brain and tell us a larger domestic P&C insurance company. This is your big chance…put up or shut up time

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Post ID: @buw+1bvNSbYS

Quality? How can you do a complete and thorough investigation into an auto accident by sitting on your Kester behind a computer? How about violating insurance regulations? 🤔 The answer is you can't unless you buy off judges and politicians to turn the other cheek. Quality was the baby but was thrown out the window with the tub long ago. Now, it's all call center and WFH minimum wage and employee exploitation. Close the door the horse got out. If you put up with it, you deserve it

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Post ID: @sgc+1bvNSbYS

@cub. Get a brain or research better. You are easily deceived and easy target

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Post ID: @xhx+1bvNSbYS

You might want to undertake some new learning. There is no domestic P&C carrier “bigger” than SF. “Badder” is open to interpretation.

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Post ID: @ibc+1bvNSbYS

@cub+1bvNSbYS Your remarks are evidence of how conceded and arrogant they really are. Two retirees sat in a hotel today talking about how disrespectful and arrogant the company has become. This remark is evidence of that. I learned real fast at a very young age that no matter how big and bad one thinks they are, there is always someone that is bigger and badder. The conceded elites will soon learn this lesson but at an older age.

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Post ID: @jek+1bvNSbYS

And yet they preside over the industry leader approaching 100 years. Someone is doing something right. And I know the children will say “not for long” . Y’all been saying that for 6 years…and Sf is having their best year in history. Which is why you are in your role and they in theirs.

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Post ID: @cub+1bvNSbYS

Don’t call them leaders, because they don’t lead. Call them upper management, but they’re ability to manage is terrible. Call them elites, only because they think they are better than us. They get no respect, because they give none.

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Post ID: @wtc+1bvNSbYS

Give examples please

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Post ID: @cpx+1bvNSbYS

The race to be on Amazon Web Service cloud and compete with Progressive is not good. As a Progressive costumer who used their “digital” platform to buy a policy and had a minor claim. Their rules & data and evaluation for claim processing and service is not good or accurate and deceiving. Service terrible and premium is not competitive as everyone says. CLUE reports, MVR data and credit data lack a ton of integrity too. Feel bad for older folks who don’t know how to ask questions or navigate the system. SF will have tons of issues of they use and model what Progressive does. Price is unethical they way it’s calculated too and targets certain model and lower class and gouges em. It’s not risk management. Pricing models.

It may be easy to get quote and buy fast but it’s clear the actual servicing & pricing & claims
Decisions is deceptive am”me exploitive. Also the data and rules engines lack a ton of integrity. Customer does all the work & get pentalized.

Pretty sure SF aspires to use their same model and plug and play claims process, data, rules/decision engine and pricing and service model. Race to be #1 marketing rhetoric. Data and image sharing and selling is ethically wrong but basically is what is done. Industry wide.

None of it is a good industry or business model or should be standard. And beey bad for customers. It’s a bad move but clearly it’s a race.- the narrative

Data sharing and privacy and risk is high in models like this.

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Post ID: @hld+1bvNSbYS

The race to be on Amazon Web Service cloud and compete with Progressive is not good. As a Progressive costume who used their “digital” platform to buy a policy and had a minor claim I can attest. Their rules amd data and evaluation for claim processing and service is not good or accurate and deceiving. Service terrible and premium is not competitive as everyone says.

It may be easy to get quite and buy fast but it’s clear the actual servicing amd pricing is deceptive amd data lacks a ton of integrity. Customer does all the work amd get pentalized.

Pretty sure SF aspires to use their same model and plug and play claims process, data, rules/decision engine and pricing and service model. Race to be #1 marketing rhetoric.

None of it is a good industry model or standard. And bad for customers. It’s a bad move but clearly it’s a race.

Data sharing and privacy and risk is high in models like this.

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Post ID: @hbt+1bvNSbYS

Why? Elites consider regular folks as disposable. Believe me when I say people who do this will pay a very heavy price. I have personally been in the company of many of the "elites" @ SF. I have seen with my own eyes how they rot from the inside and out. Their family issues are beyond comprehensible. The mental illness is debilitating. Sad? Many have no idea what kind of people are in way over their head when it comes to leadership. They tend to flock together and refuse to admit they have serious issues. I wish I could detail what I know but please take my word. There is a pattern with: anger, narcissism, elitism, dr-g/alcohol abuse, infidelity, s-x identity, etc. There is so much that we "regular workers" trying to make our bills and live a good life don't really know about, but I can assure you if you did know you would fall to your knees crying while praying. They talk about "family, our shared values, inclusion, open door, educated...etc" That is a front and what is in reality is very much the opposite. Boy do I wish I could give you specific examples but PLEASE accept what I write here is truth. In short, don't count on leadership.

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Post ID: @hdv+1bvNSbYS

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